Customer Service Representative - Traffic Navigation

Join Cognizant, a global leader in innovative solutions, as a Customer Service Representative - Traffic Navigation in beautiful Bali. In this role, you will be the voice of our brand, providing exceptional support to customers navigating traffic-related inquiries. You'll handle calls, emails, and live chats, ensuring customers have a seamless experience. This is your chance to make a difference in our customers' daily lives while growing your career in a dynamic and supportive environment. Based in Bali's vibrant city of Denpasar, you'll be part of a team that values innovation, collaboration, and continuous learning.

As a Customer Service Representative, you'll use our proprietary traffic navigation tools, including our in-house developed software, to provide accurate and timely information to our customers. You'll be the first point of contact for customers seeking traffic updates, route planning, and emergency assistance. This role offers a unique opportunity to leverage your customer service skills in a cutting-edge industry, with the potential to work on exciting projects that shape the future of traffic management.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inbound calls, emails, and live chats related to traffic navigation inquiries.
• Use our proprietary traffic navigation tools and software to provide accurate and timely information to customers.
• Assist customers with route planning, traffic updates, and emergency assistance.
• Document customer interactions and maintain accurate records of all customer service activities.
• Collaborate with the technical support team to resolve complex traffic navigation issues.
• Participate in continuous learning and skill development programs to stay updated with the latest traffic navigation technologies and best practices.
• Contribute to the improvement of our customer service processes and procedures.
• Ensure compliance with company policies, procedures, and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service, technical support, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with traffic navigation tools and software, such as Google Maps, Waze, or similar platforms.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to travel and work in different locations across Bali.

🛠️ Keahlian

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